Thank you for using HeroGo. We are fully committed to protecting your privacy and safeguarding your personal data. This Privacy Policy explains how we collect, use, and protect your information when you use our application.
When you register or use the application, we may collect the following information:
Name
Phone number
Email address
Geographical location during delivery services
Order details and transaction history
Device information (device type, operating system) to improve performance
Your information is used for the following purposes:
Creating and activating your account
Processing and delivering orders accurately
Improving service quality and user experience
Sending notifications related to orders and updates
Customer support and issue resolution
Statistical analysis and development of HeroGo services
We do not share your personal data with any third party except in the following cases:
Legal authorities upon official request
Merchants or delivery partners, strictly for order fulfillment
Electronic payment providers when payment services are used
⚠️ We do not sell, rent, or trade user data under any circumstances.
We apply appropriate technical and organizational measures to protect your data against:
Unauthorized access
Illegal use
Loss, alteration, or damage
We use encryption and security standards aligned with international best practices.
HeroGo does not request or collect sensitive information such as:
National ID or identity documents
Direct bank account details
User passwords outside the application
You have the right at any time to:
Request permanent deletion of your account
Delete your stored personal data
Stop the use of your data
This can be done by contacting customer support or through the app settings (if available).
This Privacy Policy may be updated periodically.
Continued use of the application after any updates constitutes acceptance of the revised policy.
